Patient Onboarding
HiQCare’s Digital Front Door to solve Patient Onboarding challenges.
With over 1.2 billion patient visits per year, patient intake, check-in demands rapid, curative actions.
These actions must be automated to reduce time and cost while improving patient experience.
Innovative Onboarding Service automatically imports the patient’s records from both current and former providers, transforms unstructured charts to actionable data and loads all the structured information directly into the provider’s EHR.
No more clipboards, data entry.
Patient Onboarding Challenges
Patient Onboarding Challenges
Lack of Patient Information
Patient’s longitudinal health information is critical to the new diagnosis and treatment. Chronic health conditions may require historical data to assess progression. Old charts scanned as PDF files have very limited use. This data must be displayed as longitudinal data in a graphical form, including data points that can be searched and compared for planning effective treatment. Since health organizations are still operating multiple disparate IT systems and EHRs, they are frequently forced to match patient records across different locations and systems for a unified view of the patient.
Medical Errors
Handwritten forms and data from unstructured reports must be manually entered into a computer by clerical staff, which is time consuming and leads to medical and billing errors, higher operational costs, and lower patient satisfaction. Studies show that medical errors are the No. 3 killer in the U.S.! They claim 400,000 lives each year and cost the nation a colossal $1 trillion annually!
Waste of Precious Time
With old and inefficient handling of patient data, healthcare providers must waste long time trying to access, receive and review medical records. The exhausting process may involve phone calls, faxing, emails, printed papers search, scanning and physical transaction of files from one place to another. Instead of practicing medicine, physicians must waste time on useless office jobs, which result in severe treatment delays that can risk lives.
Benefits of Patient Onboarding
- Patient’s old charts are aggregated using HIEs.
- Charts transcribed in EHR as Actionable Data.
- POS frees up provider resources.
- Intake form filling automated and e-signed.
- Interoperable with IPA, ACO, PHM apps.
- Improved patient satisfaction and loyalty.
- Maximizing Performance & Efficiency.
Provider
- Patient’s prior charts are transcribed into EHR.
- POS frees up provider resources.
- Intake forms automated and e-Signed.
- Maximizing Performance & Efficiency.
Patient
- All health records are aggregated.
- One Portal, One History, Forever!
- PHR transferable to new Provider.
- PHR is updated automatically.
Payer
- Tansforms all patients as In-Network patients.
- Saves Payers Thousands of $s each year.
- Improve patient’s and member’s loyalty.
- Monitor individual’s wellness online.
Frequently Asked Question:
How Patient Onboarding Process work?
How is works ?
Patient contacts Doctor’s office for appointment
Patients may Call or use Web Portals or e-mails to contact Doctor office / Hospitals to setup appointment.
Patient’s contact transferred to HiQCare
Patients contact details are transferred to HiQCare. Our call-center agents answer calls on behalf of Provider /Practice. Our team will work with patients to set appointment and collect all required details via web and or voice as needed to work with the patient.
Patients provide consent to access records
Required HIPAA and permission to access health records consent forms are obtained from patient.
HiQCare pulls Patient's Health Records via HIE
HiQCare using patient’s consent to access information, search HIEs and connects to Provider EHR to pull patient’s records. Also patients can upload any documents they may have with them.
HiQCare indexes old charts and creates interoperable EHR data set
HiQCare app indexes unstructured charts, performs ETL, normalizes data and creates structured, actionable data in EHR data store.
HiQCare's RPA inputs data in Provider's EHR
Providers shares their EHR access rights with carexeon. Alternatively, providers could use P2P link to download patient records from HiQCare’s PHR portal.
Patient's Health Records (PHR) are managed for future use
We encourage Patients to aggregate all their health records at our portal and take ownership for their Personal Health Records (PHR) and manage them forever.
Time Saved, Improved Care & Productivity
HiQCare’s Patient Onboarding SaaS service is a significant step forward for healthcare providers because it allows them to access all the relevant information related to their patients as actionable data directly in their EHR. No more wasted time reviewing several pages of unstructured documents. Patients can complete the intake process more quickly, errors are greatly reduced, and staff can be freed up to perform more critical tasks. And best of all, the process is MUCH cheaper!
Using ONC-HIT healthcare information interoperability standards, we import continuity of care documents (CCDs) from patients’ current or former service providers using public and national HIEs. We also work with patients to collect their demographic information or any additional documents they may have, capturing complete information into a PHR repository.
Not all EHRs have the capability to parse and import data from CCDs. This capability is partially muted to avoid importing data that could lead to liability issues. Comprehensive capabilities to import data are necessary for clinical decision support systems and quality of care analytics. We provide virtual clipboard forms and structured health data that are electronically portable to leading PMS and EHR applications. We ensure data quality and data provenance and provide audit tools to ensure compliance.
Contact us now to receive more information on our Patient Onboarding services!
We’re glad that you’re interested in our unique service. Our goal is to assist doctors and hospitals in reducing their non-clinical workload, which often arises from EHR data entry, compliance, reporting, HIPAA security, billing, and IT issues.
You can sign up for our patient onboarding services, or you can choose our cost-effective, bundled managed services that complement your workflow and alleviate any nagging disruptions.
Running a small practice usually requires 3 to 5 different talents, such as front desk personnel, medical assistants, coders and billers, IT staff, data entry/EHR scribes, and more. While some providers use RCM vendors, these vendors typically only handle coding and billing and take away a significant percentage of revenue, often over $30,000 per year. Small providers typically spend over $100,000 per year on support staff. Our objective is to handle most of the PMS-EHR-RCM tasks at a reduced cost. We offer a range of a-la-carte services that you can choose from to balance your workforce and reduce your operating costs. Our suggested offerings are listed above.
Choose any service you prefer.
Our managed services can help you save at least 50% of your current costs, and there are no setup fees or long-term contracts. You can start using most of our services within just a few days. To configure our SaaS software and meet your specific requirements, we’ll need some information from you. Please complete the form below, and if you’re short on time or don’t know all the answers, just provide us with the key details and submit the form.
Let us know which package you’re interested in and one of our representatives will contact you soon to collect any additional information we need and set up your account. Our process is designed to be smooth and pleasant, and if you have any questions before signing up, we’re happy to guide you through the process and answer any questions you may have. Please don’t hesitate to call us if you need any help or have any questions.
Please call us at 949-851-9999.
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